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Shipping & Returns

Shipping Policies

When you place an order, SaltWaterPoolParts will estimate shipping and delivery dates. These dates are based on product availability and payment processing time. SaltWater Pool Parts does not begin processing your order until all the information for full payment and authorization is received.

For in-stock items, SaltWaterPoolParts prioritizes the prompt shipment of your merchandise by making it our goal to ship your order within 48 hours of its placement, excluding weekends and holidays. For items on back order, SaltWaterPoolParts orders your product(s) directly from the manufacturer and will ship your merchandise as soon as it is received. In case of a back order, we will provide you with an approximate shipping time immediately.

Domestic Shipping

We offer a flat rate shipping of $8.99 to the contiguous U.S. with no handling fees! Any order over $75.00 will receive FREE ground Shipping!!

All orders will be shipped utilizing the most reliable, and cost effective method providing you the greatest savings possible and most timely delivery frame. Average delivery is 3-5 business days, we use USPS and UPS as our main domestic carriers.

Prices for Alaska and Hawaii orders will be available once the information regarding order weight and destination has been processed.

Express Shipping

Need it quicker than ground shipping? We also offer express shipping for the contiguous U.S.

We strive to ship out express orders the same day the order was placed. The exact shipping cost of your order will be automatically calculated at checkout before finalizing your payment. Express orders placed on a holiday or weekend will be shipped out the next business day.

Express Shipping Cutoff Time is at 11:00AM Arizona Time
Orders placed after cutoff cannot be guaranteed to ship out the same day and likely ship out the next business day.

Express Shipping exclude these items:

  • Solar Covers
  • Whole Goods
  • Cartridges

For express orders with one of the listed items, you will be contacted with the exact shipping cost to ship the item.

If you require Next Day or have any special shipping requests, please contact our customer service department for a price quote.

Please note: Orders placed on a Friday for Next Day shipping will not be delivered until Monday or next business day. For Saturday Delivery, please contact our office.


International Shipping

Dont live in the USA, well, we are here for you and our NO HANDLING FEES and NO HIDDEN CHARGES policy applies to international customers as well! SaltWater Pool Parts is proud to be one of the few internet retailers in the swimming pool industry to offer shipping to our customers located outside of the US.

To ensure that orders reach our customers in a cost effective and timely manner, whether you place an order from across the street or across an ocean, we utilize the most reliable and cost effective method, providing you with the greatest savings possible and most timely delivery frame.

If you do not see your country listed when checking out, please contact us at service@azpoolsupplies.com to find out if we ship to your country.

Below are our available shipping rates* (Prices shown are in USD):

International Priority - $45.00
Average delivery time: 5 to 10 business days.

International Express - $55.00
Average delivery time: 3 to 5 business days.


We have separate shipping rates for Canada**:

Canada (No Brokerage Fee Coverage) - $39.99
Average delivery time: 3 to 5 business days.

Canada (Brokerage Fee Mostly Covered) - $59.99
Average delivery time: 5 to 10 business days.


Australian customers: For more information about shipping to Australia, please go here to read more.

*Please note that our shipping fees include only freight/air costs. SaltWaterPoolParts is not responsible for covering additional fees that may incur such as duties, taxes, custom fees.

**Shipping rates to Canada only cover freight & basic brokerage fees. Any duties or taxes or additional brokerage fees must be paid by recipient.

Please note: when ordering items that exceed 8 pounds in weight or box dimension is over 12 inches you will be notified of the additional shipping cost. With your approval you will be billed the additional freight cost. We do not charge any handling fees.

Please contact our customer service department at service@azpoolsupplies.com if you have any questions on International Shipping.


Return Policies

ALL SALES FINAL 
We are temporarily not accepting any returns or exchanges.

MANUFACTURER DEFECT

If an item is defective you must contact the manufacturer to obtain warranty of the item. If you need assistance in obtaining the warranty, please contact us.

SHIPPING ERRORS
In the rare event that incorrect items are received, verified as the item SKU numbers do not match the items on the invoice, SaltWaterPoolParts must be notified within 10 days of the date of delivery.

Upon notification and verification of incorrect items, SaltWaterPoolParts will immediately issue a return shipping label via email, fax, or mail based on the customer's preference. Once the incorrect item(s) has been received and verified by SaltWaterPoolParts, the corrected order will be immediately shipped at no additional freight.

SaltWaterPoolParts reserves the right to verify any shipping errors and adjust costs (such as the cost of the return shipping label) based on the findings.